My Camper Trailer Warranties
Our products all come with at least 1 year parts and labour manufacturer warranty. You can be assured that your investment will be around for a long time to come. Listed below are each of our Manufacturers and their warranties:
Blue Tongue Campers
Blue Tongue Camper Trailers come with a 2 year parts and labour manufacturer warranty.
If the tent is damaged on arrival, we CAN ONLY claim the insurance for those customers who purchased the delivery insurance, otherwise, as the manufacturer warranty will not cover the damage or loss during delivery.
All Blue Tongue Trailers are covered by the manufacturers warranty for a period of 24 months (from the date of the purchase) against defects in workmanship and material.
To make a warranty claim please call us with your invoice handy so we can quickly serve you with your claim. Wherever possible we will attempt to help get your camper trailer repaired in your local area as the only other option is to get it sent back to our manufacturer and our warranty does not cover that cost on delivery to the workshop or back to you.
This warranty does not cover normal wear and tear of goods.
Blue Tongue Campers Return Policy:
- Any return camper trailer has to be within 7 days period, the postage cost will be on the purchaser's expense in both directions. The item needs to be unused and in brand new condition.
- We will exchange the camper trailer only during 7 days from the date the item have been received (excluding postage fee).
Our manufacturer builds each tent under strict Australian quality control standards and inspection. Each tent is individually checked before shipping or fitting to the trailer. We offer a 12 months warranty excluding, zips, clips, screens and tie down points.
Any warranty claim must be submitted in writing accompanied by photographs of the defective part. All shipping charges for the return of faulty products must be paid for by the customer. Please do not return goods without our written authority to do so.
We do not cover items for warranty if the warranty claim arrives out of misuse, accidental damage, overloading, incorrect fitting, or using it for purposes other than for which it was designed.
In the event of us accepting a warranty claim, we reserve the right to repair, replace or provide a full refund, less shipping charges if any.
Emu offer 100% Hot Dipped Trailers across our range,except for the On Road Camper, and they are covered by our exclusive 24 month warranty (12 mths On Road Camper).. A Written Nathan Trailers OWNERS MANUAL & WARRANTY BOOKLET is provided to all clients upon delivery.
Please note that we make every effort to ensure that the information provided is accurate and up to date. All weights and measurements are approximate and from time to time, our manufacturer may change the specifications.
3 Dog Camping Trailers
3 Dog Camping Trailers come with the following terms for their warranty:
5 years on Canvas Materials.
3 Year on Canvas and Trailer Workmanship and Materials
This warranty does not cover normal wear and tear of goods.
3 Dog Camping requires the customer to acknowledge that they have read CARE LABEL attached to the canvas tent, immediately on receipt of goods. Failure to do so would mean that this warranty becomes void.
Aussie Jays Campers
The following information relates to warranties offered by Aussie Jays Campers Pty Ltd. Please read all the information carefully, and should you have any questions relating to any aspect of this section, then please contact Aussie Jays Campers Pty Ltd. By purchasing an item from Aussie Jays Campers Pty Ltd you hereby agree to all terms and conditions of warranty as set out herein.
Validity of Claims
Warranties are only valid to the original purchaser of the item in question and are valid from the original date of purchase only.
Warranties apply only to items sold as "new" and do not extend to any items sold via auction, or deemed to be "ex-demonstration" unless specifically stated otherwise by Aussie Jays Campers Pty Ltd in writing. (Please see further on this page for more information).
Any warranty claims must fall within the specified warranty period. Any warranty claims made outside the specified warranty period will be denied.
Any valid warranty claims approved and carried out by Aussie Jays Campers Pty Ltd do not in any way, or under circumstances imply an extension or renewal of the warranty period either from the original date of purchase or from the date of the claim.
Aussie Jays Campers Pty Ltd reserves the right to seek proof of purchase to substantiate any warranty claim and subsequently may reject any warranty claim at its discretion if such proof is unable to be provided by the original purchaser.
Warranties are not transferable under any circumstances. Similarly, if an item is sold to a third party by the original purchaser, then all warranties become null and void, and the original purchaser shall make no claims or be eligible for any claims on behalf of the new owner.
Warranties do not apply to products purchased from Aussie Jays Campers Pty Ltd and then used in hire schemes or as rentals.
Aussie Jays Campers Pty Ltd does not cover damage due to unauthorised modifications, misuse, abuse, incorrect assembly, improper and irregular maintenance, or accident or collision.
Any work performed under an authorised warranty claim approved by Aussie Jays Campers Pty Ltd must be performed by Aussie Jays Campers Pty Ltd or an authorised representative of Aussie Jays Campers Pty Ltd and only with the express written permission of Aussie Jays Campers Pty Ltd.
Any work performed under an authorised or unauthorised warranty claim without the express written permission of Aussie Jays Campers Pty Ltd will automatically void any warranty and any future claims to warranty. Subsequently, Aussie Jays Campers Pty Ltd will not be liable for any costs associated with such work.
All transport costs and incidental expenses relating to any warranty claim, whether approved or denied, will be the responsibility of the purchaser.
Any affiliates, representatives, associates, agents, suppliers, resellers or similar of Aussie Jays Campers Pty Ltd shall have no authority to authorise or deny warranty claims on behalf of Aussie Jays Campers Pty Ltd.
Aussie Jays Campers Pty Ltd shall not be liable, (in part or whole) for any warranties, either express or implied, made by agents or resellers on behalf of Aussie Jays Campers Pty Ltd without the knowledge or express written permission of Aussie Jays Campers Pty Ltd. Such unauthorised claims shall be the responsibility of the agent or reseller only.
Unless stated otherwise, trailers only are covered by a 12 month limited manufacturer's warranty from the original date of purchase.
Items not covered under warranty include Rust, Wheels and Tyres, Wheel bearings, Electric Brakes, Paint, General consumables
Tents are guaranteed to be in new merchantable condition at the time of purchase. To this end, no warranty is extended to tents due to the varied nature of use and handling of tents and the terrain where they are used. Tents fitted to Aussie Jays Campers Pty Ltd trailers may be covered by warranty offered by the manufactory of the tent, any warranty claim in relation to the tent is upon the manufactory of the tent and not Aussie Jays Campers Pty Ltd. If you are unsure of this, please contact one of our staff members for more information.
Zips and mesh or screens are not covered.
If you have any further questions relating to warranties, or are unsure about any aspect of this section, then please contact us.
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